A look back at Uber’s hellish year

 We endured plenty of the drama Uber packed in for every five-hundred twenty-five thousand six hundred minutes of 2017 — and what a year! From protests to a major sexual harassment probe, the ousting of co-founder and CEO Travis Kalanick, the crowning of new CEO Dara Khosrowshahi, the promising hints of that long-awaited IPO and an on-going lawsuit with Google over self-driving cars.… Read More

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Smart lock maker Otto suspends operations

 Otto showed the world its digital lock in August. Four months later, the company has suspended operations. Hardware is hard. It’s a cliche for a reason.
The company made the decision just ahead of the holidays, a fact that founder and CEO Sam Jadallah recently made public with a lengthy Medium post now pinned to the top of the startup’s site. The extended survey of the Bay Area… Read More

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What were your best nine Instagram photos from 2017?

 You might have noticed a new end-of-year trend on Instagram the past few days. If so, you can thank 2017bestnine.com, a website that lets you automatically collect and collage your most-liked photos of 2017. Best Nine has been around for a while, so many of you may be familiar with the tool already. But for those of you who are new to that Best Nine game, here’s how it works. First of… Read More

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Voice interfaces beginning to find their way into business

 Imagine attending a business meeting with an Amazon Echo (or any voice-driven device) sitting on the conference table. A question arises about the month’s sales numbers in the Southeast region. Instead of opening a laptop, opening a program like Excel and finding the numbers, you simply ask the device and get the answer instantly. That kind of scenario is increasingly becoming a… Read More

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2017?s Customer Service Hits and Misses

Another year has gone by, and while some companies spent 2017 delivering excellent customer service, others have stumbled.

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Twitter ended the year on a fascinating run

 It’s been pretty easy to point at Twitter and, with each quarterly moment when it discloses its financial guts, let out a long exasperated sigh. But then something interesting happened in the back half of 2017: it went on a rather spectacular run, and though ending on a bit of a slump, it looks like it could finish the year up more than 25 percent — which, by Twitter terms, is… Read More

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A digitizing David takes on photo-scanning Goliath

 Mitch Goldstone loves photo scanning. His business, ScanMyPhotos, does what it says on the tin: you send photos to the company and, using high speed scanners and special software, his team digitizes your photos, sticks them onto a USB key or online, and sends them back.
He is proud of his business. Thanks to his scanners he’s helped users save their photos from tornadoes, floods, and theft. Read More

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