2017?s Customer Service Hits and Misses

Another year has gone by, and while some companies spent 2017 delivering excellent customer service, others have stumbled.

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Twitter?s New Enterprise API Will Power Customer Service and Chatbots

After landing in hot water with developers after restricting third-party apps, Twitter is undoing the damage with the introduction of the Account Activity API. (Featured on SmartCustomerService.com.)

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Blueworx Releases Voice Response 7.4 for Linux

Blueworx Voice Response 7.4 for Linux offers a new web interface for simpler application management. (Featured on SpeechTechMag.com.)

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Vainu Integrates with Salesforce

Vainu’s data platform is now linked to the Salesforce Sales Cloud to keep prospect information current.

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ZoomInfo Announces Salesforce Suite

The data-as-a-service solution looks to enable marketing and sales professionals to reach prospects more easily and efficiently.

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CEM Market to Triple by 2022, Research Firm Reports

The global customer experience management market is projected to be worth $16.91 billion in five years.

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Reality Check: Dynamic Sales Coaching Can Help Your Players (Sales Reps) Win

Leaving your coaching to an informal process at the discretion of managers will lead to blown deals

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